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Customer
Satisfaction Guarantee
We would like to thank you for your interest in our site. We are
100% commited to your satisfaction and pledge to you that we will
provide you with honest, pleasing, top quality, and professional
service. Please feel free to fill out the Customer Comments form and tell us about your experience with us.
For your guidance, please review the Policies below.
Grilles R Us is committed to protecting your privacy. We guarantee not to
sell or disclose any information that identifies you to a third party without
your prior approval. We may use the information we collect to periodically
notify you about new services or special offers we think you'll find
valuable. If you prefer not to receive this information, you may email us at admin@grillesrus.com with "unsubscribe" as the
subject line.
Pricing
While we continually make every effort to reflect current prices,
occasionally prices will differ from those listed on the site. Grilles R Us
reserves the right to change prices at any time. You will be informed of the
any changes before charging your credit card or proceeding with the order. If
the price of a part on your order has changed, we will inform you via phone
or email and request your authorization for the price to be adjusted
accordingly.
Beating Competition by
5% Policy. We will honor this when you
can verify that they are matching our part and exact manufacturer which will
be verified by us after you emailing us the competitors web site or email
your quote from a legitimate reseller that will need to be verified by us.
Depending on the circumstance and if you are a dealer we may or may not be
able to offer this additional price reduction. We will notify you if you qualify and give you a pin number
that will allow you to adjust the price on this order, and will be void after
24 hours.
Payment
Payment may be made by using the following credit cards:
- Visa
- Mastercard
- Discover
- American Express
Grilles R Us uses a
sophisticated software network to prevent credit card fraud. DO NOT attempt
to use a fraudulent credit card. Doing so will result in prosecution to the
fullest extent of the law.
Returns
If return is due to an error on the
part of Grilles R Us, we will arrange for return shipping by use of call tag
or shipping return label. We will issue one call tag, and it will be the
customer's responsibility to ensure that the part is packaged properly and
ready for pickup at your specified location. If the part is not ready to be
picked up, it then becomes the customer's responsibility to arrange return
shipping, at no time will a second call tag be issued.
All returns MUST be
properly packaged for shipment. If a return is received back damaged because
of inadequate packaging or it has been visibly opened and not re-packaged
properly, you may not receive any refund for any reason from ATA.The product
must be received back in exactly the same condition as you received it.
On all returns in which ATA is not at fault, the customer will be responsible
for all shipping charges and shipping the part(s) back to us, and there will
be no return of freight on the order. Also, if item is being exchanged,
customer will be responsible for freight charges to ship the replacement part
to the customer. Please use a carrier that will provide you with a tracking
number. After you have shipped the product back, you must call us or email us
with that tracking number.
All returns without exchange are subject to a return fee of up to 20% of the
purchase price of the item returned, also with no return of freight charges.
Exchanges are subject to additional handling and processing fees.
NO RETURNS OR REFUNDS ON INSTALLED OR USED MERCHANDISE!
All returned items MUST
have an RA (Return Authorization) number written on the package, items
returned without an RA number will be refused at time of delivery. An RA
number and return ship-to address will be emailed to you within 24hrs. NO
returns or refunds on custom made and specialy developed products or non
stock items. Any products refused upon delivery also subject to return fee.
Damage or Loss
If your product has obvious visible damage when it is delivered, please
REFUSE the part ,DO NOT sign for it, and ensure the driver is aware of the
reason for refusal. Please call us immediately and notify us of the problem.
If the part is found to be damaged after opening the box or carton (concealed
damage), please call or email us to inform us of the problem. We will then
inform you of the necessary procedures and steps to be taken.
If your order arrives with a manufacturers defect, a replacement part will be
shipped to you after the defective part has been received back by the
manufacturer, and it has been verified that it is a manufacturers defect.
In the process of resolving all of the above issues, if you require a
replacement part to be shipped to you immediately (before the above
situations can be resolved), it may be required that your credit card be
charged for a replacement part and shipping. When the issue has been
resolved, and you are deemed not at fault, your credit card will be credited
back for the replacement part and any extra shipping costs incurred.
Cancellations
As soon as an order is place over the website and the transaction is successful,
we incur charges from the credit card processing company. Therefore, if you
called the order in by phone and the order has not been charged yet, it may
be cancelled with no cancellation fees. On the other hand, If the order has
been charged or you place an order over the internet website and then cancel,
there will be a $10.00 or 5% cancellation fee, which ever is the greater. If
the order has already shipped, it will be treated as a return.
Shipping and Handling
Shipping is by UPS, Fed Ex or Airborne ground service when an order is placed
from the Web site and is applicable to the 48 contiguos United States only.
If any type of express shipping (eg. Next or Second Day Air) is required,
please either call us or email us and we will quote you a shipping cost
accordingly.
By making a purchase
through this website, you are indicating that you have read and accepted
these Policies,Terms & Conditions.
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